Frequently Asked Questions
Everything you need to know about shopping with Flat Top Products au
What are your shipping rates and delivery times within Australia?
We offer flat-rate shipping across Australia. Standard delivery typically takes 3-7 business days depending on your location, while express options are available at checkout for faster arrival.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What is your return policy for change-of-mind purchases?
We offer a 30-day return policy for most items. Products must be in their original, unused condition and packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later services like Afterpay and Zip Pay for your convenience.
Are your products covered by a warranty?
Yes, all Flat Top Products au items come with a standard 12-month manufacturer's warranty covering defects in materials and workmanship to ensure you receive the highest quality.
Do you offer international shipping outside of Australia?
Currently, we focus on serving our Australian customers to ensure the best service and shipping rates, but we are looking into international shipping options for the near future.